The same four steps run every job we take, whether it's a garage in Glenfield or a warehouse in Wiri. Here's each one in full: what happens, what you get, and what it asks of you.
Grinding is loud while it's running. We'll tell you the loud days in advance so you can plan around them; many clients simply go out.
Captured at the source by industrial extraction. Rooms adjacent to the work stay clean, and we seal off work areas in occupied homes.
We need clear floor space and access to standard power and water. For larger commercial jobs, we'll confirm power requirements at the quote stage.
Cleared floors before we arrive keeps your quote lean; we can arrange moving heavier items if agreed in the quote.
Most residential jobs allow you to stay in the house, using the work area's rooms around the schedule. Jay will tell you honestly at the assessment if your job is one of the exceptions.
For shops, cafés and commercial sites we schedule around trading hours where the job allows, including staged and after-hours work by arrangement.
The best polished concrete outcomes are planned before the slab is poured. Involve us early and we can advise on the pour specification, then work in with your build programme. Slabs need at least 28 days' cure before grinding, and for most new builds the smart sequence is two-staged: the main grind on the open slab before framing or after lockup (cheaper, faster, better edges), then the final refinement and protection once the trades are done.
If you're a builder or project manager, this coordination is routine for us; one conversation at the right time saves a floor's worth of compromises later.
Your care guide covers the simple routine that keeps the finish right: pH-neutral cleaning, and re-protection at the intervals set for your floor. Polished floors carry their 10-year warranty alongside that routine. And when the time comes, our maintenance service handles resealing and re-guarding, so the floor you paid for stays the floor you own.
For residential work, we're typically booking two to four weeks out, and further ahead in spring and the pre-Christmas rush, when everyone wants floors done at once. Commercial and new-build work is scheduled at the quote stage around your programme, and the earlier we're in the conversation, the more schedule options you'll have. If your job is urgent, call us anyway: gaps open up, and big areas move fast on our Hiper Trowel equipment.
We stop and talk to you before anything changes. Concrete occasionally hides surprises (old repairs, soft patches, buried fixings), and the deal is simple: no work beyond the quote happens without your sign-off on exactly what and why.
Nothing. The assessment is free with no obligation, and you keep the straight advice either way.
No. Plenty of clients hand over access and come home to progress. You'll get updates, and the walkthrough at the end is done together.
Tell us the deadline at the quote stage and we'll tell you honestly whether it's achievable, then plan the job to hit it. For big areas, our Hiper Trowel equipment is built for exactly this.
Jay will walk your slab, tell you what it can honestly become, and put a fixed price in writing. No obligation, no chasing, no surprises.